Aloura Beauty Terms of Service

Last updated: 22 August 2026

Welcome to Aloura Beauty. These Terms of Service govern your use of our website and your purchase of products from Aloura Beauty.

By accessing our website or placing an order, you agree to these Terms of Service, together with our applicable Shipping Policy and Return & Refund Policy.

These Terms are governed by the laws of the Republic of South Africa.

1. About Aloura Beauty

Aloura Beauty is an online beauty business offering beauty products and accessories to customers in South Africa.

References to “Aloura Beauty,” “we,” “us,” or “our” refer to Aloura Beauty.

References to “you,” “customer,” or “your” refer to the person using our website or purchasing our products.

2. Use of Our Website

You agree to use our website only for lawful purposes.

You may not:

• Use our website for fraudulent or unlawful activities.
• Attempt to interfere with the operation or security of our website.
• Copy, reproduce, modify, or distribute our website content without permission.
• Attempt to gain unauthorised access to our systems or accounts.
• Submit false, misleading, or fraudulent information when placing an order.

We reserve the right to restrict or terminate access to our website where reasonably necessary, subject to applicable law.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, prices and other information displayed on our website are accurate.

However, colours and appearances may vary depending on your device or screen settings.

Product specifications may also change where necessary due to supplier or manufacturing updates.

Nothing in these Terms limits any rights you may have under applicable South African consumer-protection law.

4. Prices

All product prices displayed on our website are shown in South African Rand (ZAR) unless otherwise stated.

Prices may change from time to time. However, a price applicable to an order that has already been accepted will be handled in accordance with applicable law.

Where applicable, delivery fees and other charges will be displayed before you complete your purchase.

5. Orders

When you place an order, you are making an offer to purchase the selected products.

An order confirmation does not necessarily mean that the order has been finally accepted where circumstances require further verification.

We reserve the right to refuse or cancel an order where permitted by law, including where:

• A product is unavailable.
• There is an obvious pricing or product-description error.
• Payment cannot be successfully processed.
• We reasonably suspect fraudulent activity.
• We are unable to deliver to the address provided.

If we cancel an order after payment has been received, any refund due to you will be processed in accordance with applicable law.

6. Payment

Payment must be successfully completed using the payment methods made available on our website.

You agree that the payment information you provide must be accurate and that you are authorised to use the selected payment method.

We use appropriate security measures and third-party payment providers where applicable to process payments.

7. Delivery

Aloura Beauty offers nationwide delivery within South Africa.

Our estimated delivery timeframe is 8–12 business days after your order has been processed and dispatched.

Delivery times are estimates and may be affected by courier delays, public holidays, weather, incorrect delivery information, or other circumstances outside our reasonable control.

For full information, please refer to our Shipping Policy.

Nothing in these Terms removes any delivery rights provided to consumers by South African law.

8. Returns and Refunds

Our returns and refunds are governed by our Return & Refund Policy.

Where applicable, customers may have cancellation, return, refund, replacement or other remedies under South African consumer-protection legislation.

Nothing in these Terms is intended to remove or restrict a consumer right that cannot legally be excluded.

9. Consumer Rights

Aloura Beauty respects the rights provided to consumers under applicable South African law, including the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002.

Where a provision of these Terms conflicts with a mandatory legal consumer protection, the applicable law will prevail.

The CPA restricts suppliers from using terms that improperly waive consumer rights or avoid obligations imposed by the Act.

10. Promotions and Discounts

From time to time, Aloura Beauty may offer promotions, discounts or special offers.

Each promotion may have additional terms, including eligibility requirements, promotional periods, product exclusions or quantity limitations.

Promotional terms will be communicated where applicable.

11. Intellectual Property

All content on the Aloura Beauty website, including our:

• Brand name
• Logo
• Product descriptions
• Images
• Graphics
• Designs
• Website layout
• Text
• Marketing material

is owned by or licensed to Aloura Beauty unless otherwise stated.

You may not reproduce, copy, modify, distribute, sell or commercially exploit our intellectual property without our prior written permission.

12. Third-Party Services

Our website may use third-party services, including payment processors, courier companies, hosting providers, analytics services or other technology providers.

Third-party services may have their own terms and privacy policies.

Aloura Beauty is not responsible for the independent operation of third-party services, but this does not limit any rights or remedies you may have against Aloura Beauty under applicable law.

13. Website Availability

We aim to keep our website available and functioning properly, but we cannot guarantee that the website will always be available, uninterrupted or error-free.

Temporary interruptions may occur because of maintenance, technical problems, hosting issues, security incidents or circumstances beyond our reasonable control.

14. Limitation of Liability

To the maximum extent permitted by South African law, Aloura Beauty will not be liable for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.

However, nothing in these Terms excludes or limits liability or consumer rights where such exclusion or limitation is prohibited by South African law.

In particular, these Terms do not exclude liability for matters that cannot lawfully be excluded, including applicable statutory consumer protections.

15. Personal Information

We may collect and process personal information necessary to operate our website, process orders, arrange delivery, communicate with customers and provide our services.

Personal information will be handled in accordance with our Privacy Policy and applicable South African data-protection legislation.

16. Electronic Communications

When you place an order or communicate with Aloura Beauty electronically, you agree that we may communicate with you electronically regarding your order, account, delivery, refunds and other relevant matters.

Electronic transaction requirements under South African law will apply where relevant. ECTA requires online suppliers to provide consumers with specified information and an opportunity to review and correct transaction details before placing an order.

17. Changes to These Terms

Aloura Beauty may update these Terms of Service from time to time.

The updated version will be published on our website together with a revised “Last updated” date.

Changes will not affect rights that have already accrued to customers under applicable law.

18. Governing Law

These Terms are governed by the laws of the Republic of South Africa.

Any dispute will be dealt with in accordance with applicable South African law and the appropriate dispute-resolution mechanisms available to the parties.

19. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be treated as modified or removed to the extent necessary, while the remaining provisions will continue to apply.

20. Entire Agreement

These Terms, together with our applicable policies and any additional terms communicated to you for a particular purchase or promotion, constitute the agreement governing your use of our website and purchase of our products, subject to any mandatory rights provided by law.

21. Contact Us

If you have any questions about these Terms of Service, your order, or our policies, please contact Aloura Beauty using the contact details provided on our website.

ALOURA BEAUTY
Stay Forever Glamorous
Est. 2026