Refund policy

Aloura Beauty Return & Refund Policy

Last updated: 22 August 2026

At Aloura Beauty, we want you to feel confident when shopping with us. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for a return, we're here to help.

1. Returns

You may request a return within 7 days of receiving your order.

To be eligible for a return:

  • The product must be unused and in its original condition.
  • The product must be in its original packaging.
  • The product must not show signs of use, damage, or alteration.
  • You must provide your order number or proof of purchase.
  • Certain hygiene-sensitive beauty products may not be eligible for return once opened or used.

For hygiene and safety reasons, used or opened eyelash curlers and other beauty tools may not be accepted for return unless the product is defective or was sent incorrectly.

2. Damaged or Incorrect Products

Please inspect your order when it arrives.

If you receive a damaged, defective, or incorrect product, contact Aloura Beauty within 7 days of receiving your order and provide:

  • Your order number
  • A description of the issue
  • Clear photographs of the product and packaging

We will review the issue and, where appropriate, arrange a replacement or refund.

3. Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed to your original payment method.

Please allow additional time for your bank or payment provider to process the refund.

4. Return Shipping

If the return is because you received a defective, damaged, or incorrect item, Aloura Beauty may cover reasonable return shipping costs.

For returns due to a change of mind, the customer may be responsible for return shipping costs.

5. Change-of-Mind Returns

Change-of-mind returns may be accepted within 7 days of receiving your order, provided the product is unused, unopened, undamaged, and in its original packaging.

Due to hygiene considerations, opened or used beauty products may not qualify for a change-of-mind return.

6. Non-Returnable Items

The following may not be eligible for return:

  • Products that have been used or opened, where hygiene considerations apply
  • Products damaged through misuse or improper handling
  • Products returned without their original packaging
  • Gift cards, where applicable
  • Sale or clearance items, unless required by applicable law

7. How to Request a Return

To request a return, contact Aloura Beauty using the contact details provided on our website.

Please include:

Order number:
Full name:
Reason for return:
Photographs, if applicable:

Please do not send products back before your return request has been approved and you have received return instructions.

8. Important Consumer Rights

This policy does not remove or limit any rights you may have under applicable consumer-protection laws.

Where applicable, your statutory rights will continue to apply even if a product is otherwise listed as non-returnable under this policy.

9. Policy Changes

Aloura Beauty reserves the right to update this Return & Refund Policy when necessary. Any changes will be posted on this page with an updated “Last updated” date.

ALOURA BEAUTY
Stay Forever Glamorous
Est. 2026