Shipping policy

Aloura Beauty Shipping Policy

Last updated: 22 August 2026

At Aloura Beauty, we are committed to providing a smooth and reliable delivery experience. We deliver orders nationwide across South Africa.

1. Nationwide Delivery

Aloura Beauty delivers to addresses throughout South Africa, subject to courier service availability and any applicable delivery restrictions.

Orders are shipped using a third-party courier or delivery service selected by Aloura Beauty.

2. Delivery Time

Our estimated delivery timeframe is:

8–12 business days

Delivery times are estimates and may vary depending on the customer's location, courier operations, public holidays, weekends, weather conditions, unforeseen events, or other circumstances outside our reasonable control.

The delivery period begins once your order has been successfully processed and dispatched.

3. Order Processing

Orders are processed after payment has been successfully received and verified.

Customers are responsible for providing a complete and accurate delivery address and contact details.

Aloura Beauty cannot be responsible for delays or failed deliveries resulting from incorrect, incomplete, or outdated information supplied by the customer.

4. Tracking

Where tracking information is available, customers will receive the relevant tracking details once their order has been dispatched.

Customers should use the tracking information to monitor the progress of their delivery.

5. Delays

While we aim to deliver all orders within the estimated 8–12 business day period, delays may occasionally occur.

Aloura Beauty is not responsible for delays caused by circumstances beyond our reasonable control, including courier delays, severe weather, public holidays, strikes, natural disasters, incorrect delivery information, or other unforeseen circumstances.

If an order is significantly delayed, please contact us so that we can assist with investigating the shipment.

6. Lost, Stolen or Damaged Packages

Once an order has been handed to our appointed courier, delivery may involve circumstances outside Aloura Beauty's direct control.

Aloura Beauty will not be responsible for loss, theft or damage caused by circumstances outside our reasonable control, including theft or damage occurring after the package has been properly delivered to the address provided by the customer.

However, nothing in this policy is intended to exclude or limit any rights or remedies that a customer has under applicable South African consumer-protection law.

Where a package is reported as lost, damaged or incorrectly delivered before acceptance by the customer, Aloura Beauty will work with the courier to investigate the matter and, where required by law, provide an appropriate remedy.

7. Incorrect Delivery Information

Customers are responsible for ensuring that their delivery information is accurate.

If a parcel cannot be delivered because an incorrect or incomplete address, telephone number, or other information was provided by the customer, additional delivery charges may apply where the courier charges Aloura Beauty for re-delivery.

8. Delivery Confirmation

Customers should ensure that someone is available to receive the order where required.

Once the courier confirms delivery to the correct delivery address, Aloura Beauty may regard the order as delivered, subject to the customer's rights under applicable law.

9. Consumer Rights

This Shipping Policy is subject to the laws of the Republic of South Africa, including applicable provisions of the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002.

Nothing in this policy is intended to remove, restrict or waive any consumer right that cannot legally be excluded or limited.

For online transactions, South African law provides consumers with certain protections relating to delivery and performance of orders.